Cart rescuer is a Navigation AI subfeature that helps prevent lost sales by detecting when shoppers attempt to leave your site after adding items to their cart. Instead of letting them exit immediately, Cart rescuer shows a confirmation message that gives them the opportunity to stay and complete their purchase.
This protects against accidental exits caused by misclicks, distractions, or navigation errors.
How it works
Cart rescuer monitors when users add items to their cart and detects exit attempts such as:
Closing the tab or window
Navigating to another website
Using the back button to leave the site
If an exit attempt is detected while the cart contains items, Cart rescuer triggers a native browser confirmation dialog asking the user to confirm their action.
The user can then choose to:
Stay on the site, allowing them to continue their purchase
Leave the site, completing the exit as intended
This intervention is subtle and respects user intent while reducing accidental abandonment.
When Cart rescuer appears
Cart rescuer only activates when all of the following conditions are met:
The user has added at least one item to their cart
The cart is not empty
The user initiates an exit action from your site
It does not appear during normal browsing or navigation within the site.
Why Cart rescuer matters
Cart abandonment often happens unintentionally. Cart rescuer helps recover these sessions by giving users a second chance to stay.
Key benefits include:
Reduced accidental cart abandonment
Increased conversion rates
Protection against lost revenue from navigation mistakes
Improved purchase completion rates
Because it uses native browser dialogs, it works reliably across devices and does not require intrusive popups or additional UI.